Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return policy for footwear?

We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are free of scuffs by trying them on a carpeted surface.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your frames faster.

Are your materials sustainably sourced?

Frames Footwear is committed to ethical fashion. We use premium vegan leathers and recycled rubber compounds in 80% of our current collection to reduce our environmental footprint.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

How should I care for my new shoes?

To maintain longevity, we recommend using a damp cloth for light cleaning and a specialized protector spray for our suede and nubuck styles. Avoid machine washing unless specified on the care label.